DraftSight 2020 will support the latest Mac OS, Catalina.

The prior Linux Beta version concluded on January 1st, 2020. Meanwhile we have been working on a more flexible and scalable solution for customers, DraftSight Cloud.

When you purchase DraftSight online, you are purchasing a subscription that automatically renews after the purchased term expires. One month before your renewal you will receive a notice regarding how to pay for your renewal. You can opt out of the automatic renewal by managing your subscription which you can do from your purchase confirmation.

To check your order status use the order lookup: https://www.cleverbridge.com/?scope=cusecolp

If you cancel your subscription it stops the auto-billing for your renewal.

This means you will not be notified or billed for your renewal as you are signaling that you do not wish to renew it. When you purchase you buy a 12-month term license that enables you to use DraftSight and activate each license key purchased on at most 2 machines concurrently.

Each license can be transferred from one machine to another by first deactivating and then reactivating as long as the license is valid.

DraftSight Professional\Premium: customers of these products are entitled to support for issues relating to the software installation and activation of the license only.

Problems can be reported to our 3DS DraftSight Support team using the "Submit a Request" option available in the Contact Us section here: https://www.draftsight.com/support. This will create a Service Request for your issue.

It is necessary to enter, or create, a 3DEXPERIENCE ID to access the webform. After submitting the issue, you will receive an email with a link that will open the Service Request in the 3DSupport app. This app will allow you to fully manage your service requests in one place.

Please see these video tutorials for help using the 3DSupport app: https://www.3ds.com/support/discover-3dsupport-app/

Please note, the first time the form is used, there may be a delay between receiving the email and being able to access the 3DEXPERIENCE platform on which the 3DSupport app is hosted. Please do not worry, our support team will have commenced working on your issue.

For other queries, please visit FAQs, documentation and user community wiki pages accessible from: https://www.draftsight.com/support/home

DraftSight Enterprise\Plus: Customers of these products receive full support via our value-added resellers.

3DXPERIENCE DraftSight:  Customers of these products are entitled to support with installation, license activation, and configuration. In order to obtain support, please contact your reseller.

If you have any payment or order-related inquiries, please contact our partner:  

Cleverbridge Customer Support (https://store.draftsight.com/1004/?scope=cuseco&id=&cfg=solidworks_2019_plan_nr_reduced_fields_tax)

Please visit this website: https://www.cleverbridge.com/?scope=cusecolp